Continuity of Operations Planning for Local Government
A Four Step Approach

Dewayne West, CEM®, CCFI
Director of Emergency Services
Johnston County, North Carolina

Kent Taylor
Executive Vice President, Chief Operating Officer
Excelliant Services, Inc.

July 9, 2003

(MS Word)

Related Websites:
Johnston Co. Emergency Services Department

Excelliant 5/8/03 Press Release
About Excelliant Services, Inc.
FEMA Guidance on COOP

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Director of Emergency Services

Mr. Dewayne West has been Director of Emergency Services for Johnston County North Carolina since January 1988. He is responsible for supervising the Emergency Management program, Fire Marshal's Office and Emergency Medical Services for the County. Prior to this he was Health Services Coordinator at Johnston Community College from 1981 thru 1987.

Mr. West is past president of the North Carolina Emergency Management Association and former two-term President of Region IV of IAEM. He is a Certified Emergency Manager (CEM® ) through the International Association of Emergency Managers. He currently serves as a member of the North Carolina State Emergency Response Commission, and the Emergency Management Accreditation Commission (EMAP) and chairs the EMAP Program Review Committee. He also serves as County Fire Marshal and is a Certified Fire Investigator (CFI) through the North Carolina Office of State Fire Marshal.

He is a retired member of the N.C. National Guard where his last assignment was section leader for the Nuclear, Biological and Chemical Warfare decontamination section. He is also a retired firefighter and rescue squad member.

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Executive Vice President

Mr. Taylor has extensive experience in the areas of IT hardware, software and business process improvement and disaster readiness methodologies. As Excelliant’s Chief Operating Officer, Kent provides leadership for Excelliant’s Business Continuity Planning and Disaster Readiness practice. He has a hands-on approach and often serves as a continuity planner on client engagements.

Before joining Excelliant, Kent was the Executive Vice President at Metamor/PSINet Consulting Services, where he led the eBusiness Center of Excellence, which focused on providing eBusiness software and security solutions. While at Metamor, he also led their business process improvement group that specialized in six-sigma process engineering projects. Prior to Metamor, Kent was the Director of Asset Planning at BellSouth, where he was responsible for optimizing the utilization of over $1.4 billion in assets. As a Director, he helped to lead the re-engineering program at BellSouth.

Kent has a Bachelor’s Degree in Electrical Engineering from Virginia Polytechnic Institute and a Master’s Degree in Electrical Engineering from Stevens Institute of Technology in Hoboken, N.J.

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Excelliant specializes in Continuity of Operations Planning for local governments. Continuity of Operations Planning facilitates the performance of local government services during an emergency that may disrupt normal operations. In addition to COOP Planning, Excelliant also offers assessment and update of EOPs to address all hazards including terrorism and weapons of mass destruction.

The Excelliant Method™ for Continuity of Operations Planning is a methodology that is based upon the latest business continuity planning, disaster preparedness, and project management methodologies. We work with Emergency Management agencies and the local governments to conduct a disaster readiness assessment, a vulnerability/risk analysis and update EOPs to address Continuity of Operations/Continuity of Government.

Excelliant Services Inc. is a technology and services company with a division that specializes in business and government continuity planning. Excelliant was founded in 2000 by proven industry leaders to build a full-service company based on a commitment to process improvement, intelligent project management, principles of sound software engineering and outstanding customer service. Headquartered in Birmingham, Ala., Excelliant serves clients across the country through its offices and staff in New Jersey, Virginia, North Carolina, Kansas and Texas. More information on Excelliant can be found at