Social Media During Crisis Response
A Group Discussion on General Lessons for Emergency Managers

Kim Stephens

Amy Sebring Moderator

October 27, 2010

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Transcript (HTML)
Transcript (MS Word)

Discussion Questions (RTF)

Related Websites:
Blog article "Social Media during crisis response: Five general lessons for response managers"
Idisaster 2.0 Blog
Unending Flow: Gulf Spill Communications Case Study, Gerald Baron (on request)
Crisis Mappers Net
Crisis Commons
American Red Cross Survey
International Association of Chiefs of Police Center for Social Media
DHS First Responder Communities of Practice
University of Utah Center for Public Policy & Administration "Social Media in Local Government"
The Health Communicator's Social Media Toolkit, CDC, August 6, 2010

46 Ratings Submitted
8 (17%) Academia 7 (15%)
27 (59%) Business 3 (7%)
7 (15%) Government 27 (59%)
4 (9%) Volunteers 7 (15%)
0 (0%) Other 2 (4%)

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"Great Job!"

"Great discussion."

"Good job. Lots of new info presented. Good questions from audience."
Claire B. Rubin

"Interesting discussion."

"Thank you. Really appreciate the introduction to a new (to me) source of relevant information."
Monyett Ellington, VISTA
CVCN - Metro Volunteers

"Excellent and timely presentation. I forwarded the data on the IACP social media website to partners."

"Another great session. Thanks!"
Michael Boldosser
Talbot County DES

"First time user. Very useful insights."
Eileen Davenport
Royal Roads University

"Good beginner overview, but not very useful for those with social media experience. Information not very timely."

"Good to have exchange of info with like minds."
Laura Southard
Virginia Department of Emergency Management

"The audio from both speakers had significant distortion. It seems to be associated with the higher level voice peaks. Low level voice sounded was much better. In radio we call it overmodulation. BTW: The music audio before the broadcast was fine."
Richard Wayne

"Looking forward to links of references like IACP social networking work area."
Ron Swartz
Univ of Alaska

"Really good session."
Tom Fahy

"True learning! Great session!"

"I really enjoyed the webinar. I've been volunteering for a while now while looking for work. EM is a great area but one that needs to refresh its messaging system to keep up with a tech savvy community and I was happy to listen in on the information."
Bonnie Hirsch
Washington Military Department of Emergency Management

"Much of resource depends on age of employees. We have two new employees recently graduated from college EMA programs and they easily fall into supporting our awareness and ability to monitor what is going on in this area."
Brenda Pittman
County of Lancaster PA

"The discussion about real time and how institutions need to utilize these social networking site because citizens are going to "self help" to it anyway was very interesting. Also, that updating through social networking sites helps establish a rapport with those seeking out information and satisfy the need for timeliness of information."

"Although the information was personally rudimentary, the information may have been quite useful to others in the beginning stages of using SM."
Mark Basnight
Charlotte Fire Department

"The references to resources and training such as through the DOJ and Center for Public Policy and Administration was helpful. This call reinforced that the public plays a vital role as eye witnesses and can assist responders during crisis. We look forward to participating in more discussions around the use of social media in disasters. Thank you for today's session."
Kim McCall and JC Cruz
Homeland Security and Emergency Management Agency


"I am learning social media to help provide positive forward thinking advice to the customers I support."
Mike Staley
CDC Strategic national Stockpile

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Kim Stephens has over a decade of experience in the field of emergency management, both as a researcher and a practitioner. Her experience has spanned federal, local and non-governmental organizations: from the US Environmental Protection Agency, to the Tennessee Montgomery County Office of Emergency Management, and the American Red Cross. She has a Master’s degree in Public Administration from Texas A & M University.

Her special focus is the application of social media to the practice of emergency management in the public sector. Kim is currently developing social media training for the 2011 Readiness in Emergency Management for Schools (REMS) grantees. Kim also assists Ms. Rubin with the Recovery Diva blog and managed the effort to develop a marketing demonstration of an interactive application of the Disaster Time Line Series.